Track and Trace Associate
MumbaiFull-timeJunior levelPosted 1 week ago
Junior customer support role at UPS in Mumbai.
About the role
This position provides a one-to-one customer service experience for UPS Preferred accounts. He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow-ups and making outbound calls. He/She performs work with minimal supervision, analyzes and solves problems and uses excellent communication skills.
What you need
- Voice process
- Communication
Good to have
- Customer service