Customer Experience Executive - Email
Navi MumbaiFull-time1–3 yrsPosted 1 week ago
Closed
Junior customer support role at USGI Career Portal in Navi Mumbai. Needs 1–3 years and a degree.
About the role
The role requires strong written communication skills, attention to detail, customer focus, and the ability to manage service requests within defined turnaround times while maintaining quality standards. Respond to customer emails in a professional, accurate, and timely manner. Handle policy servicing requests such as endorsements, policy copies, address/contact updates, cancellations, and renewals.
What you'll do
- Respond to customer emails in a professional, accurate, and timely manner
- Handle policy servicing requests such as endorsements, policy copies, address/contact updates, cancellations, and renewals
- Assist customers with premium payment, policy issuance, and renewal-related queries
- Provide updates and support for claim-related requests as per applicable guidelines
- Ensure all customer queries are addressed completely and accurately in a single interaction wherever possible
What you need
- CRM
- MS Office
- Communication
Good to have
- Customer service
- Email support