Customer Experience Executive - Email
Navi MumbaiFull-time1–3 yrsPosted 2 weeks ago
Closed
Junior customer support role at USGI Career Portal in Navi Mumbai. Needs 1–3 years and a degree.
About the role
Responsible for managing customer queries and service requests received through email, ensuring timely, accurate, and customer-centric resolution while adhering to company processes, regulatory guidelines, and service standards. Respond to customer emails in a professional, accurate, and timely manner.
What you'll do
- Responsible for managing customer queries and service requests received through email, ensuring timely, accurate
- Respond to customer emails in a professional, accurate, and timely manner
- Handle policy servicing requests such as endorsements, policy copies, address/contact updates, cancellations, and renewals
- Assist customers with premium payment, policy issuance, and renewal-related queries
- Provide updates and support for claim-related requests as per applicable guidelines
What you need
- CRM
- MS Office
- Problem solving
Good to have
- Customer service
- Email support