Customer Relationship Officer

About the role

Responsible for managing and resolving customer grievances related to health claims operations, ensuring timely resolution and adherence to service standards. Coordinate with internal and external stakeholders, handle escalations, maintain accurate records, and deliver a positive customer experience while meeting regulatory and organizational requirements.

What you'll do

• Responsible for managing and resolving customer grievances related to health claims operations, ensuring timely resolution and adherence to service standards
• Coordinate with internal and external stakeholders, handle escalations, maintain accurate records
• Coordinate with internal teams to facilitate timely claim resolution
• Maintain strong relationships with customers by delivering excellent service and support
• Handle customer complaints professionally and ensure prompt resolution

What you need

• Escalation handling