Service Desk Engineer
BengaluruFull-time5–7 yrsPosted over a month ago
Senior IT support role at Veralto in Bengaluru. Needs 5–7 years.
About the role
The Service Desk Engineer is responsible for providing remote technical support and assistance to end-users across the organization. They will play a crucial role in resolving IT-related issues remotely, ensuring the smooth operation of systems, and delivering exceptional customer service. The ideal candidate will have a strong technical background, excellent communication skills, and flexible to work in 24/7 environment.
What you'll do
- Responsible for providing remote technical support and assistance to end-users across the organization
- Provide remote technical support and assistance to end-users, addressing basic software and account related issues like password troubleshooting, bit locker recovery
- Respond to incoming support requests via various channels (phone, email, chat), ensuring timely and accurate resolution that align with SLAs and KPIs
- Troubleshoot and diagnose technical issues reported by end-users, utilizing remote tools and diagnostic techniques
- Follow standard operating procedures to assist with IT account provisioning and deprovisioning. Maintain thorough and accurate records of support interactions
What you need
- Active Directory
- Troubleshooting
- Office 365
- Hardware
- Windows
- Networking
Good to have
- SOP writing
- Go-to-market