Software Support Engineer - I
BengaluruFull-time1–4 yrsPosted over a month ago
Closed
Junior IT support role at Veralto in Bengaluru. Needs 1+ years.
About the role
As an Interactive Applications Support Engineer , you will be part of a global support team responsible for providing high-quality technical and functional support for Esko’s Interactive Applications. This role requires a strong understanding of Esko software solutions and how customers use them in real-world packaging, premedia, and approval workflows.
What you'll do
- Analyze, troubleshoot, and resolve customer-reported issues across software configuration, usage, and integration scenarios
- Guide customers on best practices to optimize their use of Interactive Applications within their specific environments
- Issue Resolution & Ownership
- Take end-to-end ownership of support cases, ensuring timely updates, accurate troubleshooting, and professional customer communication
- Collaborate with Team Leaders and senior engineers to resolve high-impact or recurring issues
What you need
- Troubleshooting
- Structural design