Application Development & Support Senior Analyst
PuneFull-time2–3 yrsPosted 6 days ago
Junior software engineering role at Vertiv in Pune. Needs 2–3 years and a B.Tech, B.E. or B.Sc.
About the role
The L2 Application Support Engineer provides 24x7 operational, technical, and functional support for business-critical applications and platforms. The role is the primary escalation point for incidents and service requests transferred from L1, performing in-depth troubleshooting, issue resolution, root cause analysis, and coordination with L3 Engineering, Development, Infrastructure, and Vendor teams.
What you'll do
- Incident & Problem Management
- Provide 24x7 support coverage through rotational shifts and on-call schedules
- Respond to and resolve application, integration, reporting, and data-related incidents
- Analyze complex functional and technical issues and document initial root cause findings
- Escalate unresolved or code-level issues to L3 Engineering or external vendors
What you need
- SQL
- ServiceNow
- Incident response
- Root cause analysis
Good to have
- ITIL