IT End User Services Senior Analyst
PuneFull-time4–7 yrsPosted 2 months ago
Mid-level IT support role at Vertiv in Pune. Needs 4+ years and a B.Sc, B.Tech or B.E..
About the role
The IT End User Services Senior Analyst provides foundational technical support to all users. They assist in analyzing and troubleshooting issues related to end-user computing digital assets (e.g., laptops, desktops, printers, mobile phones) and serve as a point of escalation for incidents that require local resolution.
What you'll do
- Respond to service desk tickets and outages via phone, email, or online systems, ensuring incident management and escalation when necessary
- Provide IT support for internal and external end-users in India and remote offices/ sites
- Assist in hardware and software installation/configuration according to corporate policies and guidelines
- Support basic network and server troubleshooting. Coordinate with global team for immediate resolution and permanent fix plan for recurring issues
- Provide hands-on assistance for Audio/video conference & meeting room devices
What you need
- Networking
- Troubleshooting
- Hardware
- Windows
- Office 365
- MS Office
Good to have
- ServiceNow