Service Experience Consultant, AP Go-To-Market Services (Product Delivery, API integration, implementation consultant) (8+years)
BengaluruFull-timeHybrid8–14 yrsPosted over a month ago
Leadership project management role at Visa Consolidated Support Services (India) Private Limited - Tech Unit in Bengaluru. Needs 8+ years. Hybrid.
About the role
Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services.
What you'll do
- Define transition plans to migrate support to wider Client Services teams with a focus on operational efficiency and optimization
- Partner with Product and Technology teams to develop artifacts, training materials and presentations for the Client Services team
- Act as the “voice of the customer” internally to continually enhance the service experience
- Execute key initiatives that may impact clients from a business operations perspective including changes to current products, business and digital release cycle
- Responsible for own workflow assignments and must be able to be a fast responder and be proactive in resolving problems and meeting deadlines
What you need
- Go-to-market
- Stakeholder management
- Project management
- Problem solving