Assistant Manager-ROAMING NETWORK OPERATIONS ENGINEER - PuneVOIS
PuneFull-time2–4 yrsPosted over a month ago
Mid-level IT support role at Vodafone (VOIS) in Pune. Needs 2–4 years and a B.Tech or B.E..
About the role
We are seeking a Roaming Network Operations Engineer to provide 24x7 first line support for Vodafone’s International Roaming Platform. This role focuses on alarm monitoring, incident and fault management, and first-level triage while ensuring seamless coordination with resolver teams.
What you'll do
- Monitor and troubleshoot international roaming services to ensure uninterrupted network performance
- Manage incidents proactively and reactively within defined SLAs to support optimal customer experience
- Perform first-level triage, diagnostics, and coordination across multiple resolver teams
- Analyse network KPIs and investigate quality degradation and customer complaints
- Support automation initiatives by identifying process improvement opportunities to reduce manual effort
What you need
- Telecom