Senior Manager_IT Operations Authority & Readiness_Pune

About the role

We are seeking an IT Operations Authority & Readiness to ensure new services, applications, infrastructure changes and technology transformations are ready for production deployment, acting as a key connection point between Project, Engineering, Development, Vendor and Operations teams.

What you'll do

• Lead Operational Readiness Reviews and define Operational Acceptance Criteria
• Coordinate go-live readiness, Go/No-Go meetings, hypercare planning and exit criteria
• Define support models, RACI, escalation paths, SLAs, KPIs and governance reviews
• Ensure monitoring, alerting, logging, dashboards and service health visibility are in place
• Review capacity, performance, resilience, DR, BCP and scalability requirements

What you need

• ITIL
• ServiceNow
• JIRA
• Azure

Good to have

• CRM
• Telecom