ENGINEER - UNIFIED COMMUNICATIONS OPERATIONS - PuneVOIS

About the role

We are seeking an experienced Unified Communications professional to provide end-to-end second line operational support for Cisco-based collaboration and Voice over IP services for global enterprise customers. The role focuses on incident resolution, service availability, change implementation and continuous improvement through automation, while operating in a 24x7, customer-facing environment

What you'll do

• Provide end-to-end second line technical support for Unified Communications services, including data centre infrastructure such as Cisco Nexus 7K/9K
• Diagnose issues, identify root causes and resolve incidents within agreed service level agreements
• Coordinate and manage vendor support engagements to ensure timely and effective resolution of complex technical issues
• Support and implement change requests, including planning, risk assessment, testing and post-change validation to ensure service stability
• Onboard new customers into the production environment through configuration, testing and accurate updates to inventory and knowledge databases

What you need

• Firewalls
• Routing and switching
• Linux