Manager-Senior Network Specialist -Bangalore VOIS
BengaluruFull-time6–11 yrsPosted 5 days ago
Senior IT support role at Vodafone (VOIS) in Bengaluru. Needs 6+ years.
About the role
We are seeking a highly skilled Senior Network Specialist to provide 3rd Line support across complex LAN and WAN environments within the Managed LAN domain. The individual will work within the Vodafone Assure and Operate models, supporting incident restoration, driving root cause analysis, and collaborating extensively with cross-functional teams, suppliers and technology partners.
What you'll do
- Deliver 3rd Line support for complex LAN and WAN problem tickets, including real-time troubleshooting and service restoration
- Provide last-level technical support prior to escalation to vendor TAC teams such as Cisco, Nokia, Juniper and Adva
- Ensure all escalations adhere to product and customer guidelines
- Support 24x7 technical on-call responsibilities on a rotational basis
- Act as a technical escalation point for Problem Managers and, where needed, for 2nd Line teams
What you need
- TCP/IP
- Routing and switching
- ITIL
- Networking
- Telecom
- Troubleshooting
Good to have
- Root cause analysis