OSS Support Engineer (Telecom Networks & Monitoring Applications) - PuneVOIS
PuneFull-time2–5 yrsPosted over a month ago
Mid-level IT support role at Vodafone (VOIS) in Pune. Needs 2+ years and a B.Tech, B.E. or B.Sc.
About the role
We are seeking a skilled OSS Support Engineer to join the Digital Networks & OSS team and support the operation, maintenance, optimisation and continuous evolution of telecommunications OSS solutions. This role focuses on monitoring and assurance platforms including Ciena, Infinera, Chronos, Infoblox Grid Master and Clavister InControl, supporting enterprise customers and Vodafone local markets.
What you'll do
- Manage OSS applications, including configuration, implementation, change management, rollouts and operational support for all assigned services
- Perform health checks, monitoring and troubleshooting activities to maintain hardware and software platforms in an optimal operational state
- Resolve incidents, problems and service requests, including implementing workarounds, changes and corrective actions
- Produce timely major incident reports and actively drive preventive and corrective measures following service-impacting events
- Support system integrators in the deployment of hardware, connectivity solutions, EMS and NMS platforms across primary and secondary data centres
What you need
- Telecom
- SQL
- GCP
- Shell scripting
- Oracle Database
- AWS
Good to have
- Python