Video & Data Core Network Operations Engineer - VOIS
BengaluruFull-time4–7 yrsPosted 3 weeks ago
Mid-level IT support role at Vodafone (VOIS) in Bengaluru. Needs 4+ years and an M.Sc, B.Tech or B.E..
About the role
We are seeking a skilled Video & Data Core Network Operations Engineer to join our 24x7 Integrated Network Operations Centre (INOC) in Bangalore. This role is responsible for first-line monitoring, incident detection, fault analysis, troubleshooting, escalation and service restoration activities across Video, Data Core, Core Services and associated telecom network platforms.
What you'll do
- Monitor network alarms, events and service-impacting incidents across Video and Data Core platforms
- Perform first-level fault analysis, diagnosis and remote troubleshooting to support rapid service restoration and first-time resolution where possible
- Correlate alarms and events to determine service impact, incident priority and the appropriate escalation path
- Manage the incident lifecycle from detection through to closure, ensuring timely communication, documentation and ownership tracking
- Escalate critical or unresolved incidents to resolver groups, vendors, suppliers or field support teams in accordance with established escalation procedures
What you need
- Troubleshooting
- ITIL
- Telecom
- Incident response
- Preventive maintenance