Voice & Data Core NOC Engineer - VOIS
BengaluruFull-time2–5 yrsPosted 3 weeks ago
Mid-level IT support role at Vodafone (VOIS) in Bengaluru. Needs 2+ years and a B.Tech, B.E. or B.Sc.
About the role
We are seeking a Video & Data Core NOC Engineer to join our INOC team in Bangalore, supporting Vodafone’s Video and Data Core services within a 24x7 Network Operations Centre environment. This role is ideal for individuals with experience in telecom network operations who are passionate about ensuring network availability, monitoring service performance, identifying incidents, and supporting timely restoration activities.
What you'll do
- Monitor Video and Data Core network alarms, events and service-impacting incidents across NOC platforms in a 24x7 operational environment
- Perform first-level fault identification, incident validation, alarm correlation and initial troubleshooting activities
- Manage incident handling activities including detection, impact assessment, prioritisation, tracking, escalation and closure
- Raise, update and maintain trouble tickets with accurate documentation, impact analysis, actions taken and escalation status
- Escalate unresolved incidents to L2/L3 teams, resolver groups, suppliers or vendors in accordance with agreed SLAs and operational procedures
What you need
- Troubleshooting
- ITIL
- Telecom
- Incident response
- Preventive maintenance