Network Traffic support
MumbaiFull-time10–18 yrsPosted over a month ago
Leadership customer support role at Weekday AI in Mumbai. Needs 10+ years and a B.Tech, B.E. or B.Sc.
About the role
We are looking for an experienced Network Traffic Support Professional to provide advanced technical and customer support for network traffic monitoring, analysis, visibility, and troubleshooting solutions. The role requires a strong combination of networking expertise, technical problem-solving, customer support, and incident management .
What you'll do
- Provide advanced technical customer support for network traffic monitoring, visibility, analysis, and troubleshooting solutions
- Act as a primary technical point of contact for enterprise customers during complex incidents and support engagements
- Analyse network packets, traffic flows, logs, alerts, system behaviour, and other diagnostic information
- Troubleshoot issues across network infrastructure, operating systems, applications, and solution components
- Work with customers to understand business impact, reproduce technical issues, and define appropriate troubleshooting approaches
What you need
- Customer service
- Escalation handling
- Root cause analysis
- SOP writing
- TCP/IP
- Routing and switching
Good to have
- Linux