Lead Fraud & Claims Operations Representative
HyderabadFull-time4–7 yrsPosted 4 days ago
Mid-level risk role at Wells Fargo in Hyderabad. Needs 4+ years.
About the role
Lead Fraud & Claims Operations Representative at Wells Fargo. Lead complex account and claim reviews involving elevated risk, significant loss exposure, multiple channels, or multiple products.
What you'll do
- Lead complex account and claim reviews involving elevated risk, significant loss exposure, multiple channels, or multiple products
- Coordinate and facilitate fraud and claims activities across teams, including work prioritization, coaching, and issue resolution
- Work autonomously to prioritize complex operational activities and provide day-to-day guidance to fraud and claims colleagues
- Lead or contribute to process and control improvements that enhance operational effectiveness, customer outcomes, and risk mitigation
- Analyze and resolve complex operational and control issues, coordinating with partners as needed
What you need
- Customer service
Good to have
- Compliance