Customer Marketing Manager
RemoteFull-time5–7 yrsPosted 1 week ago
Senior customer support role at Whatfix. Needs 5–7 years. Remote.
About the role
You will build customer advocacy, create compelling content, and deliver in-person experiences that strengthen relationships, support retention, and contribute to sales-accepted leads (SALs), including expansion opportunities. This is a hands-on role for a strong storyteller, relationship builder, and event manager who combines creative thinking with disciplined execution.
What you'll do
- Build and activate customer advocacy
- Identify and nurture advocates for sales references, reviews on G2 and Gartner Peer Insights, speaking opportunities, media and analyst engagements, quotes
- Match opportunities to customers' interests and goals
- Own the global Executive Sponsor Program
- Partner with executives and account teams on sponsor matching, engagement plans, executive briefings, tailored communications, and follow-through
What you need
- CRM
- Sales
- Customer success
- Performance testing
- Communication
- Customer service
Good to have
- Product marketing