Customer Success Manager - 19599
RemoteFull-time2–5 yrsPosted 1 week ago
Mid-level customer support role at Whatfix. Needs 2+ years. Remote.
About the role
As AI reshapes roles, workflows, and human-machine interactions, it also introduces new layers of complexity and user friction. This is where Whatfix plays a pivotal role. A decade old DNA of empowering people to succeed with technology and not replacing them. the belief that technology must adapt to the user, not the other way around.
What you'll do
- Be part of a close-knit motivated team of rock stars consisting of success managers, solutions engineers and project managers
- Responsible for every aspect of the customer journey post sales handoff
- Identify product usage gaps and provide actionable solutions to the customers
- Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI
- Ensure customer retention by negotiating and closing renewals
What you need
- Customer success
- Customer service
- Sales
- Upselling
- Cross-selling
- Roadmapping