Information Developer Lead/Manager

About the role

As AI reshapes roles, workflows, and human-machine interactions, it also introduces new layers of complexity and user friction. This is where Whatfix plays a pivotal role. A decade old DNA of empowering people to succeed with technology and not replacing them. the belief that technology must adapt to the user, not the other way around.

What you'll do

• Be part of a close-knit, motivated team where great writing is a first-class citizen, and where documentation is built alongside the product — not bolted on at the end
• Drive our vision of zero touch input to publishing using AI
• Own the end-to-end documentation strategy — from planning and authoring through review and publish — ensuring every piece of content is accurate, complete
• Mentor and grow Information Developers on the team: onboarding them, reviewing their work with thoughtful feedback, and championing their career development
• Partner closely with engineering, product, design to embed documentation into the product development lifecycle from day one

What you need

• Git
• Agile
• Technical writing
• GraphQL
• CI/CD
• Content strategy