Mumbai - Walk in Interview
MumbaiFull-timeFresherPosted 2 months ago
Entry-level customer support role at WNS in Mumbai. Open to freshers with a B.Tech or B.E..
About the role
The role is responsible for delivering excellent customer service via mail / voice / chat mediums, with an objective to provide resolution to the customers according to the guidelines provided by the client.
What you'll do
- Responsible for outstanding customer service via over Phone, Emails, Chat mediums
- Answers queries and provide resolutions in a respectful, helpful and responsive manner
- Takes action to provide client / customer delight being within established service standards
- Adjusts approaches and responses to reflect the urgency of situations and changing circumstances
- Is able to ethically upsell and cross sell a service / product to the customer
What you need
- Customer service
- Upselling
- Cross-selling
- Communication