Customer Support Executive
AhmedabadFull-timeJunior levelPosted today
Junior customer support role at Workers Town in Ahmedabad. Needs a degree.
About the role
As a Customer Support Executive, you will play a crucial role in addressing customer inquiries and troubleshooting technical issues to enhance satisfaction. Collaborating closely with the technical team, you will escalate unresolved problems to ensure a smooth resolution process. This position is ideal for candidates with strong problem-solving skills and a passion for delivering excellent customer service.
What you'll do
- Respond to customer queries via phone and email
- Troubleshoot technical issues and provide solutions
- Collaborate with technical teams for escalated issues
- Maintain customer satisfaction and follow up on resolutions
What you need
- Customer service
- CRM
- Problem solving
- Customer success