Application Support Lead
PuneFull-time10–18 yrsPosted 1 week ago
Leadership IT support role at Xoriant in Pune. Needs 10+ years and a B.Tech, B.E. or B.Sc.
About the role
We are seeking an experienced L2 Application Support professional to support business-critical enterprise applications in a 24x7 environment. The role requires strong troubleshooting, Linux, SQL, monitoring, incident management, and stakeholder coordination skills.
What you'll do
- Provide L2 support for enterprise applications, batch jobs, interfaces, APIs, message queues, and file transfers
- Monitor application health and resolve P1/P2 incidents within agreed SLAs
- Analyse logs, alerts, database records, and transaction flows to identify and resolve issues
- Troubleshoot failed or stuck transactions and coordinate controlled recovery or reprocessing
- Perform root cause analysis and implement corrective and preventive actions
What you need
- Linux
- Troubleshooting
- ServiceNow
- TCP/IP
- Firewalls
- SQL
Good to have
- ITIL
- Ansible
- Root cause analysis
- Shell scripting
- Bash