AI Product Analyst

About the role

We are looking for a Conversational Analyst with 2-3 years of experience in designing and enhancing chat and voice user experiences. This role requires a deep understanding of user context, a strong focus on quality assurance, and a passion for creating impactful conversational solutions. The ideal candidate will play a critical role in identifying problems, testing conversational flows, and ensuring a seamless user journey before deployment.

What you'll do

• Understand user needs, identify issues in existing conversational flows, and propose enhancements to improve the overall user experience
• Rigorously test chat and voice user experiences for functionality, usability, and contextual accuracy before they are deployed to production
• Work closely with data scientists to analyze conversational data, identify patterns, and improve conversational AI models and flows
• Analyze and refine conversational designs to ensure natural and seamless interactions for both chat and voice-based systems
• Use analytics tools to monitor and report on user behavior and feedback, offering actionable insights to improve conversation designs

What you need

• LLMs
• Prototyping
• Data analysis
• Learning and development