Production Support Engineer
ChennaiFull-time3–6 yrsPosted 1 week ago
Mid-level IT support role at Yubi in Chennai. Needs 3+ years and a B.Tech, B.E. or B.Sc.
About the role
As a Product Support Engineer (L1) in the Product Support & Customer Excellence team, you will act as the vital bridge between Core Engineering and Customer support team . You will dive deep into customer-reported issues, analyze application logs and backend data, and drive resolutions.
What you'll do
- Troubleshooting & Technical Debugging: Diagnose, trace, and debug issues across multi-tier web and backend applications using application logs, system metrics
- Application Alerting & Monitoring: Proactively monitor application performance alerts, error dashboards
- Interim & Workaround Solutions: Formulate immediate workaround solutions or hotfixes for recurring issues to minimize customer downtime while long-term technical debt is…
What you need
- Troubleshooting
- Linux
- AWS
- Git
- SQL
- CI/CD
Good to have
- Terraform
- PostgreSQL
- NoSQL
- MongoDB
- Python
- Java