Senior Associate
MumbaiFull-time1–3 yrsPosted 1 week ago
Junior customer support role at Yubi in Mumbai. Needs 1–3 years and a B.Tech, B.E. or B.Sc.
About the role
We are looking for a Customer Support Agent who will act as a bridge between the Operations and Engineering teams, ensuring timely resolution of technical issues and effective cross-functional communication. The ideal candidate will have a strong technical aptitude, problem-solving mindset, and the ability to translate operational concerns into actionable insights for the engineering team.
What you'll do
- Issue Resolution: Manage and resolve technical issues raised by the Operations team efficiently and within defined SLAs
- Process Improvement: Provide feedback to Product and Engineering teams to enhance platform performance and usability
What you need
- Coordination
- Communication
- Freshdesk
- Ticketing tools
- JIRA
- Zendesk
Good to have
- SQL
- Root cause analysis