Senior Product Manager
PuneFull-time5–9 yrsPosted over a month ago
Senior product management role at Zendesk Technologies Private Limited (India) in Pune. Needs 5+ years and a B.Sc, B.Tech or B.E..
About the role
We have a rare opportunity for a seasoned product manager to drive the evolution of our product experiences at Zendesk. This PM will define, execute, and iterate on building AI-augmented products that empower our billions of end-users, millions of agents, and thousands of admins to be able to give and receive world class service on Zendesk.
What you'll do
- This leader will be critical in defining the strategy, vision, and roadmap around our notifications platform for (human) agents & admins
- Be responsible for working with our 130k+ customers to understand the bottlenecks and pain points they (and their customers) run into when it comes to providing customer…
- Work cross-functionally with partners across product and engineering, design, go-to-market, data science
- This role requires deep technical expertise in SaaS Product Development, AI/ML products, and customer-centric delivery
- Develop and deliver specialized and inspiring product leadership to stakeholders, customers, and counterparts around moving our product experiences forward
What you need
- Zendesk
- Go-to-market
- Machine learning
- Customer success