Lead - Customer Success(7 to 14 years) - SaaS Companies only

About the role

As a Lead Customer Success at Zenoti, you will play a critical role in ensuring our customers achieve success with our platform. You will act as a strategic partner, guiding clients through product adoption, best practices, and long-term growth strategies. Your ability to combine technical knowledge with strong communication and relationship-building skills will be essential to driving customer satisfaction and retention.

What you'll do

• Customer Advocacy & Engagement: Develop strong relationships with customers, understanding their business needs and challenges to drive adoption and success
• Problem Solving & Solution Building: Analyze customer challenges and independently develop solutions to enhance their experience and business outcomes
• Executive Presence & Influence: Confidently lead customer conversations, influence stakeholders, and drive positive change within their organizations
• Cross-Functional Collaboration: Work closely with sales, marketing, product, and support teams to ensure a seamless customer journey and continuous product improvement
• Time Management & Prioritization: Effectively manage multiple accounts, prioritize tasks, and communicate complex topics clearly and concisely

What you need

• Customer success
• Sales
• Problem solving

Good to have

• CRM