Senior Product Specialist
HyderabadFull-time4–8 yrsPosted 3 weeks ago
Senior customer support role at Zenoti in Hyderabad. Needs 4+ years.
About the role
To be successful in this role, you must be able to demonstrate that you have deep subject matter expertise in the product and a keen technical understanding of the product, all the integration points, and enterprise scenarios. Maintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products.
What you'll do
- Drive demos, walk-through and solution reviews with customers
- Identify risks based on current product capabilities; define and implement mitigation plans
- Need to align working hours to overlap customer timezone to build customer relationships and satisfaction by providing exceptional and timely service
- Ensure the adherence to SLAs, and key metrics according to the organization’s goals and objectives
- Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations
What you need
- MS Office
- Sales
- JIRA
- Problem solving
Good to have
- HTML
- JavaScript