Manager, Mortgage Disclosure

About the role

The Mortgage Disclosures team delivers accurate, timely, and compliant initial and revised loan disclosures that help borrowers understand their mortgage terms and progress confidently through the lending process. The team partners with Loan Officers, Processing, Underwriting, Closing, Compliance, and technology teams to maintain a consistent disclosure experience.

What you'll do

• Lead, coach, and develop Mortgage Disclosure Analysts; establish clear performance expectations and provide ongoing feedback, training, and career support
• Own daily disclosure operations, including queue management, workload distribution, capacity planning, escalation handling, and service-level performance
• Oversee the accurate and timely preparation, review, and delivery of initial disclosures, redisclosures
• Ensure loan data, fees, terms, and documentation are accurately reflected in Encompass and related disclosure/document-generation systems before release
• Monitor quality, aging, disclosure turn-time, defect, rework, and compliance metrics; identify root causes and implement corrective actions

What you need

• Compliance
• Sales
• Underwriting
• Audit
• SOP writing