Account Manager - US SMB
BengaluruFull-time1–3 yrsPosted 1 week ago
Junior account management role at ZOCAAI Technologies in Bengaluru. Needs 1–3 years.
About the role
We are looking for a Account Manager who can take complete ownership of a portfolio of US SMB customers and drive both customer outcomes and revenue growth. You will be responsible for protecting the existing revenue base while identifying and executing opportunities to expand customer relationships through upsells, cross-sells, additional locations, product adoption, and other expansion opportunities.
What you'll do
- GRR – Gross Revenue Retention
- NRR – Net Revenue Retention
- Customer retention and churn
- Product adoption and engagement
- What You'll DoCustomer Portfolio Management
What you need
- Sales
- CRM
- Customer success
- Cross-selling
- Negotiation
- Salesforce
Good to have
- Portfolio management
- HubSpot