Technical Account Manager
MumbaiFull-timeMid levelPosted 3 months ago
Mid-level account management role at Zycus in Mumbai.
About the role
In this role you will provide post implementation support, operation management, ROI, NPS, showcasing product capabilities to existing customers & managing overall pulse of the Account portfolio aligned as part of the Global Delivery. Providing solutions for Customers during operations, manage & own escalations.
What you'll do
- Be responsible for customer relationship with our global Enterprise customers and customer retention along with other areas which fall under the global customer success…
- Design and build Customer Success Strategy to create a strong and loyal customer base and ensuring company's growth
- Identify opportunities for continuous improvement
- Help foster company-wide culture of Customer Success
- Be passionate about Customer success through Continuous Value Engineering and Operational Delight
What you need
- Customer success
- C
- Sales
- Accounts payable
- SAP