Administrator Operations Center

About the role

The Network Administrators are responsible for monitoring of client infrastructure with provided tools, incident management including triage, response and escalation of incidents based on severity, service request management and change management for Managed Services customers.

What you'll do

• Monitor customer network and IT infrastructure
• Incident management via ITIL based ITSM (ServiceNow)
• Answer phone calls from select client contacts to open new or check status of existing incidents
• Performs troubleshooting of a network related alerts/incidents and escalate to appropriate teams as needed
• Performs troubleshooting with carriers and 3rd party vendors regarding network hardware and circuit issues

What you need

• 3–6 years in it support & networking
• ServiceNow
• Linux
• ITIL
• Ticketing tools
• CCNA
• MS Office
• Any graduate

Good to have

• Firewalls
• Networking
• Learning and development
• Solar
• SOP writing
• iOS