Administrator (Support & Operations)

About the role

To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback.

What you'll do

• Adhere to quality standards, regulatory requirements and company policies
• Provide support for on call escalations and doing root cause analysis of given issue
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
• Independently resolve tickets within agreed SLA of ticket volume and time
• Ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

What you need

• 0–1 years in it support & networking
• Root cause analysis
• Any graduate