Analyst-Data Science

About the role

As an Analyst, you will contribute to the development and implementation of Decision Science solutions that help power the next generation of servicing intelligence at American Express. You will use data, machine learning, experimentation, and emerging AI/GenAI techniques to solve customer, colleague, and operational problems while building your ability to translate analytical work into measurable business impact.

What you'll do

• Contribute to analytical solutions, predictive models, recommendation and decisioning approaches that improve servicing experiences, personalization
• Develop and evaluate machine learning and GenAI solutions using established modeling, experimentation, and validation techniques, with guidance as needed
• Support the design and analysis of experiments and performance measurements to assess model/AI quality, business impact, and opportunities for improvement
• Write high-quality analytical code and work with data, Technology, and platform partners to support implementation, productionization, monitoring
• Build effective cross-functional relationships, communicate analytical findings clearly, and translate technical results into insights and recommendations

What you need

• 1–3 years in data science & ai
• Machine learning
• SQL
• LLMs
• Python
• Deep learning
• Statistics
• Any graduate

Good to have

• MLOps

What you get