Analyst

eClerx·Chandigarh

Pay not stated0–4 yrsFull-time

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About the role

We are looking to add to our talent pool an Analyst – International Voice with 0-3 years of experience. This role will be part of Customer Operations – Voice process wherein preferred candidate will be taking Outbound/Inbound calls from overseas customers and solving their queries.

What you'll do

Review customer service notes
Check status of services on account in diagnostic tools
Take appropriate steps to resolve customer's problems
Troubleshoot technical issues related to customer’s services
Communicate effectively and close the loop with clients in case of observations

What you need

0–4 years in data & business analytics
Excel
Telecom
Voice process
Any graduate

What you get

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