Analyst

About the role

We are seeking motivated individuals to join our Outbound Voice Team as Technical Support Agents. In this role, you will be responsible for making outbound calls to customers who have reported technical issues with our products or services. Your primary objective will be to troubleshoot the reported problems and provide effective solutions to resolve them.

What you'll do

• Make outbound calls to customers to address reported technical issues
• Listen actively to customers' concerns and accurately diagnose the root cause of the problem
• Provide clear and concise instructions to customers on troubleshooting steps
• Guide customers through troubleshooting processes, ensuring they understand each step
• Utilize various tools and resources to identify and resolve technical issues efficiently

What you need

• 1–3 years in customer support & success
• Telecom
• Voice process
• Problem solving
• Diploma

Good to have

• CRM
• Customer service