Analyst

eClerx·Mumbai

Pay not statedJunior levelFull-time

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About the role

The ideal candidate must possess strong communication skills, with an ability to quickly and efficiently assimilate process knowledge, good team player with analytical skills and high energy levels ready to work in flexible shift timings, developing constructive and cooperative working relationships with others, and maintaining them over time Keeping up-to-date with the process knowledge identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve…

What you'll do

Assisting the regular and routine customer queries regarding Products and services of the client via Chat
Ensure that appropriate steps were taken to resolve customers' problems and providing feedback accordingly
Refer unresolved customer grievances to designated departments for further investigation
Meet process expectations with high quality standards and adherence to SLA’s
Professional in conduct/behavior, appearance and communication