Analyst

About the role

The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels.

What you'll do

• Interaction with Techs in field to provide them real time support
• Checking status of services on account in diagnostic tools
• Ensure to take appropriate steps to resolve customer's problems
• Troubleshooting of technical issues related to customer’s services Tier 1.5 support
• Communicate effectively and close looping with client in case of observations

What you need

• 1–3 years in data & business analytics
• Excel
• Root cause analysis
• Telecom
• Voice process
• Any graduate