Analyst - Quality

About the role

The Quality Agent is responsible for reviewing customer interactions and back-office transactions to ensure accuracy, compliance, and customer experience excellence within the Energy process. The role focuses on identifying errors, maintaining audit accuracy, and supporting performance improvement across operations.

What you'll do

• Conduct quality audits on transactions for energy-related processes (billing, metering, complaints, etc.), mainly back-office
• Ensure all audits are completed within defined timelines and sampling requirements
• Assess transactions against quality parameters such as accuracy, communication, process adherence, and compliance
• Identify errors, provide detailed feedback, and document corrective actions
• Highlight coaching opportunities and support clients with quality inputs

What you need

• 1–2 years in data & business analytics
• Excel
• SAP
• Any graduate