Application Consultant

About the role

Application Specialists provides after-sales support to customers on Roche Diagnostics Product Portfolio. The application support provided on the phone, by email or during site visit is in the form of troubleshooting assistance, technical product information, operation instructions, product application information, operator training and a variety of application-related work (set-up, optimization, workflow, correlation, etc).

What you'll do

• Provide support to customers when any technical issues arise in a prompt and timely fashion (standby hours may be required occasionally)
• Provide post-sales support to the customer to aid in establishing new parameters and answer technical inquiries
• Install & configure instruments and related reagents. Set-up/optimise assays
• Collaborate with Sales & Technical Support Specialists etc in troubleshooting problems
• Maintain and develop customer facing documentation for support and training

What you need

• 1–3 years in consulting & strategy
• Instrumentation
• Any graduate