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Application Support Engineer (L1)

Lepton Software·Gurugram

Pay not stated2–4 yrsFull-time

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About the role

APPLICATION SUPPORT ENGINEER (L1) at Lepton Software. Provide technical support to users on GIS based application.

What you'll do

  • Provide technical support to users on GIS based application
  • Handle all issues assigned by customer/user directly
  • Evaluate issues, troubleshoot and provide resolution
  • Ensure that all the operational processes and SLA are strictly followed
  • Co-ordinate with L2 & L3 support team members to get the status of issues that have been transferred

What you need

  • 2–4 years in it support & networking
  • Any graduate

Good to have

  • ITIL
  • Telecom

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