Application Support Engineer(Oracle PL/SQL)

About the role

Participates in analytical, experimental, investigative and other fact-finding work in support of technology product | Responsibilities are within the Technology Product Development Support Function as a generalist or in a combination of Disciplines Primary Skills - Troubleshooting, Incident Resolution, Application Support

What you'll do

• Work with customers and project management teams to gather requirements and translate them into technical specifications
• Manages day-to-day of the ticketing queue for clients ensuring completion in line with client needs/expectations
• Helps prepare recurring internal meetings and advises on timeline progression
• Ensures all tickets are up to date. Responsible for ticket escalation as needed
• Builds out weekly client slides. Provides snapshot of projects and status

What you need

• 8–12 years in it support & networking
• SQL
• Troubleshooting
• ServiceNow
• B.Tech or B.E. or B.Sc or BCA

What you get