Application Support Engineering Associate Director

About the role

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets.

What you'll do

• Customer Engagement, Adoption and Value Realization
• Own the customer relationship lifecycle from intake and discovery through delivery, adoption, and outcome review
• Guide application teams to the appropriate service-catalog offerings and drive successful consumption of approved observability services
• Translate observability capabilities into measurable operational, reliability, productivity, and customer outcomes; track adoption, utilization, value
• Represent EAS Observability with business-unit and application stakeholders, ensuring engagements align with established observability priorities, standards

What you need

• 10–18 years in it support & networking
• Capital markets
• Business analysis
• Any graduate

Good to have

• Grafana
• Splunk