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Application Support Specialist

Study Group·Noida

Pay not stated2–5 yrsFull-time
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About the role

The Application Support Specialist is responsible for providing support for Study Group applications and addressing end-user requests under the guidance of the Application Support Manager. The position involves responding to support tickets raised through the Service Desk, diagnosing and troubleshooting application-related issues, and delivering timely resolutions.

What you'll do

  • Communicate fully and effectively with colleagues throughout the incident lifecycle, ensuring that staff are updated at all stages of the incident
  • Assist with managing business communication regarding software change, downtime and upgrades

What you need

  • 2–5 years in it support & networking
  • Troubleshooting
  • Hardware
  • Diploma or B.Tech or B.E. or B.Sc or BCA

Good to have

  • EdTech tools
  • CRM
  • Salesforce

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