Infra Tech Support Practitioner

About the role

Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.

What you'll do

• Expected to be an SME, collaborate and manage the team to perform
• Responsible for team decisions
• Engage with multiple teams and contribute on key decisions
• Provide solutions to problems for their immediate team and across multiple teams
• Coordinate with cross-functional groups to streamline support processes and improve response times

What you need

• 7.5–14 years in it support & networking
• Troubleshooting
• Any graduate