Applications Support Analyst

About the role

The Applications Support Analyst (C10) is an intermediate-level individual contributor responsible for managing production and continuity of business (COB) deployments, release execution, day-to-day technical support, and operational maintenance across enterprise application suites.

What you'll do

• Release Management & CTASK Execution: Executes and owns production and COB release implementations against scheduled Change Tasks (CTASKs)
• Deployment Automation & Tooling: Drives both Release on Demand (ROD) and planned/manual deployments utilizing continuous delivery and orchestration tools such as…
• Environment & Post-Deployment Validation: Coordinates and executes comprehensive pre-deployment health verifications, rollback procedures when necessary
• Monitoring & Health Checks: Executes start-of-day checks, intra-day health monitoring, and system checkout procedures to proactively identify performance degradations

What you need

• 3–6 years in it support & networking
• Windows
• Linux
• ITIL
• ServiceNow
• Git
• CI/CD
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Shell scripting
• SQL
• Jenkins
• Splunk
• SOP writing
• Root cause analysis

What you get