Area Manager-Back-End/ Data Entry -Complex Transaction Processing

About the role

Looking for a Manager Ops, who should be able to drive: Employee Satisfaction , people development and morale Attrition within target levels. Improvement in quality and productivity. Process performance – as per KPIs over the month.

What you'll do

• Develop strategies on the floor for reducing attrition and improving employee satisfaction. Stay in touch with people and have the pulse of how they think and what needs…
• Documented monthly performance review of Agents and Assistant Managers
• Execute quarterly and annual appraisals of Agents and Assistant Managers and consequent development processes effectively
• Appraisal of Agents based on evaluation of metrics performance and of non-metrics based parameters
• Drive reward and recognition activity on the floor. Get participation and create enthusiasm

What you need

• 10–18 years in operations
• Data entry
• Team management
• Process improvement
• Performance management
• RPA
• Any graduate