Asdm

About the role

Program governance for projects by guiding PM and Onsite Program leads. Collaboration with onsite Service Delivery Manager and Program Managers and Act as main point of contact for all offshore delivery matters and align priorities with the onsite SDM and Program Managers Implement program governance to ensure delivery maturity is high

What you'll do

• Drive continuous improvement to increase productivity, efficiency, and optimize cost
• Manage client relationships along with Program leads, Client Partner to understand roadmaps, priorities, and expectations
• Monitor service performance and operational Health
• Enable strong communication and collaboration between teams and customer stakeholders
• Collaborate with Competency leads and SPOCs to enable growth and client satisfaction

What you need

• 1–3 years in customer support & success
• Upselling
• Communication
• Any graduate